Shipping policy
Shipping Policy
1. Shipping destinations
We ship to the United States, Canada and the member states of the European Union.
2. Fulfillment warehouse and carrier
Orders ship from our international warehouse in Asia. Delivery in the destination country is usually handled by DHL or a partner integrated into the DHL network.
3. Delivery time
The expected delivery time is 7 to 10 business days from dispatch. Business days are Monday through Friday, excluding public holidays at the provider's place of business.
In individual cases, delays may arise from customs clearance, holiday periods or force majeure, and these are outside our control.
4. Shipping costs
| Order value | Shipping cost |
|---|---|
| under $50.00 | shown during checkout |
| from $50.00 | free shipping |
The exact shipping costs are displayed transparently in the cart and on the order summary page before you complete your order.
5. Import VAT and customs duties (important note)
Because orders ship from a warehouse outside the European Union, import VAT and, where applicable, customs duties apply on import into the EU. These costs are borne by the customer and are not included in the purchase price.
- Import charges are usually collected directly by the delivering logistics provider on delivery, or requested from the recipient before delivery.
- The amount of the import charges depends on the order value and on the rules in force in the destination country. We have no influence on this and cannot state the exact amount in advance.
- Refusing delivery because of import charges does not release the customer from their contractual obligations. If delivery is refused, the provider may incur additional costs (return shipping fees, customs clearance fees), which may be deducted from the purchase price when a refund is issued.
By placing an order, the customer expressly accepts these shipping terms.
6. Delivery address
Please make sure your delivery address is complete and correct, including house number, ZIP code and any additional information (floor, company). We accept no liability for delivery delays or additional costs caused by incorrect or incomplete address details.
7. Tracking
Once your shipment has left the warehouse, you will receive a shipping confirmation by email with a tracking number you can use to follow the status of your shipment online.
8. Undeliverable shipments
If a shipment cannot be delivered despite repeated delivery attempts and is returned to us, we will contact the customer to arrange a new delivery. The additional shipping and, where applicable, customs costs arising from this are borne by the customer, provided the failed delivery falls within their area of responsibility.
9. Transport damage
If goods are delivered with obvious transport damage, please report this to the carrier as soon as possible and contact us immediately at support@chi-drops.com. Failing to report it has no effect on your statutory warranty rights, but it helps us pursue our own claims against the carrier.
Last updated: May 1, 2026